
Frequently Asked Questions
Everything you need to know about our premium ranch-raised meat
Shipping & Delivery
How do you ship your meat?
We ship all our meat frozen via FedEx with specialized cold packaging to ensure it arrives fresh and safe. Orders are typically shipped within 1-2 business days.
How long does shipping take?
Most orders arrive within 2-3 business days. We provide tracking information so you can monitor your shipment's progress.
Do you offer free shipping?
Yes! We offer free shipping on all orders over $149. For orders under $149, standard shipping rates apply.
What if I'm not home when my order arrives?
FedEx will leave your package at your door. The cold packaging keeps meat frozen for several hours, but we recommend bringing it inside as soon as possible.
Storage & Handling
How should I store my meat?
Keep meat frozen until ready to use. When thawing, place in the refrigerator and use within 3-5 days. Never thaw at room temperature.
How long can I keep frozen meat?
Our vacuum-sealed meat can be kept frozen for up to 12 months while maintaining quality. For best flavor, we recommend using within 6 months.
Can I refreeze meat after thawing?
Yes, you can safely refreeze meat that has been thawed in the refrigerator, though there may be some quality loss. Never refreeze meat that has been thawed at room temperature.
Quality & Sourcing
Where do you source your meat from?
We partner with trusted local producers and family farms throughout Oklahoma. We work closely with these producers to ensure they meet our high standards for animal welfare and quality.
What does "pasture-raised" mean?
Our animals have access to open pastures year-round where they can graze naturally. This results in healthier animals and more flavorful meat.
Where is your ranch located?
Happyland Ranch is located in Allen, Oklahoma, where we raise our cattle, pigs, and chickens on open pastures with access to clean water and natural forage.
How do you ensure meat quality?
We work with local processors who share our commitment to quality and humane practices. Every cut is hand-selected and vacuum-sealed for freshness.
Ordering & Returns
How do I place an order?
Click Shop in the main menu to open our online store (Custom Meat Solutions), browse available cuts, and place your order there.
What if I'm not satisfied with my order?
We stand behind the quality of our meat. If you're not completely satisfied, contact us within 7 days and we'll make it right with a replacement or refund.
Do you offer subscriptions or recurring orders?
Yes! We offer subscription boxes that can be customized to your preferences and delivered on your schedule. Contact us to set up a subscription.
Can I modify or cancel my order?
Orders can be modified or cancelled within 2 hours of placement. After that, the order enters processing and cannot be changed.
Still Have Questions?
Can't find what you're looking for? Our team is here to help with any questions about our meat, shipping, or cooking tips.